Q: How do I reset my password?

A: Open the NetGiver app. On the login screen you'll see Forgot Password?
Tap on this yellow text to request a password reset, and check your email for the link!

Q: Which of my financial accounts can I tie my NetGiver donations to?

A: NetGiver recommends connecting your checking account to make donations. Other accounts such as credit cards, money markets, certificates or investment accounts cannot be used as the donation account through NetGiver. Please be aware that some accounts, such as savings accounts, have transaction limits. Check with your credit union or bank if you have questions on account limitations.  

Q: How do I make changes to my name?

A: Your NetGiver account information can be found by tapping the three grey dots on the right side of the navigation bar at the bottom of the screen. From here you can edit your first name and last name.

Q: Where can I see a record of my donations?

A: Great Question! NetGiver tracks all your donations in one location!
Tap the three grey dots on the right side of the navigation bar at the bottom of the screen. From the page titled "Your Profile" you can select the grey Your Donation History button.

Q: What about my privacy – am I, and my financial account information, safe?

A: YES! We've written a privacy philosophy in addition to our privacy policy, to be as candid and up-front as possible on how we treat your data and secure your information.

Q: I've received the message "NetGiver lost connection with your financial institution". Why did this happen?

A: You’ll need to add the account to NetGiver again. This is likely to happen for 4 reasons:

• You updated your online banking password (if connected using "instant" method
• The bank sent us a notification that they couldn’t find an account with the information you provided
• The account has become invalid for electronic/ACH transactions.
• The account’s transaction limit has been exceeded
  

  We suggest connecting your checking account again.