Q: Is it safe and secure to donate with NetGiver?

A:  Yes. Donations are sent using the ACH system - just like bill pay. All transactions involved in the processing of your donations are protected by the highest level of security. NetGiver does not have access to your online banking credentials and does not store any of your account data on our mobile apps, website, or servers. Our platform is secure and compliant with all financial industry standards of security.

Q: Who is Plaid?

A:  Plaid is a third-party system used by most personal finance apps and is trusted by a long list of banks and credit unions. NetGiver uses Plaid to verify your credit union or bank account information and your account balance to check if you have enough funds to cover transactions.
When registering for NetGiver, you will be prompted to add your online banking username and password after you have selected your financial institution.
Learn more about Plaid here.

Q: Does NetGiver store my credit union account information??

A:  No. NetGiver does not have access to your online banking credentials and does not store any of your credit union or bank account data on our mobile apps, website, or servers. Our platform is secure and compliant with all financial industry standards of security.

Q: Does NetGiver store my credit union account information on my phone?

A:  No. NetGiver does not store any of your credit union or bank account data on your personal device, our mobile apps, website, or servers. NetGiver does not have access to your online banking credentials. Our platform is secure and compliant with all financial industry standards of security.

Q: What about my privacy – am I, and my credit union account information, safe?

A: YES! We've written a privacy philosophy in addition to our privacy policy, to be as candid and up-front as possible on how we treat your data and secure your information.